complaints handling
We are obliged to inform all clients that their right to make any complaint about our services should be made to the Legal Ombudsman. Please therefore note:
- Whilst in the first instance, clients should bring any complaint to the partner handling the matter in question, if you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint.
- The contact details for the Legal Ombudsman are:
address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, United Kingdom
tel: +44 (0) 300 555 0333
- Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
If you have any queries in this respect, then please do not hesitate to contact the partner who usually handles your matters, or contact us at info@trglaw.com.