Complaints Handling

If you are unhappy for any reason with the service that has been provided (including in relation to a bill we have submitted), please contact Paul Golding (at or on 01483 730303) as soon as possible, who will endeavour to resolve the matter amicably. If you wish to contact someone other than Paul, please contact Tracey Tarrant, at or on 01273 277429). If you would like to make a formal complaint, then you can read our full complaints procedure here: TRG Law Complaints Handling Policy.

What to do if we cannot resolve your complaint

We are obliged to inform all clients that their right to make any complaint about our services should be made to the Legal Ombudsman. Please therefore note:

  address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, United Kingdom

  tel:          +44 (0) 300 555 0333


What to do if you are unhappy with our behaviour

Complaints (such as reporting someone's behaviour) may also be made directly to the Solicitors Regulation Authority (“SRA”). See for more details or you can access the SRA website directly by clicking on the Solicitors Regulation Authority logo on the home page of our website (

If you have any queries with regard to our complaints handling procedure, then please do not hesitate to contact the director who usually handles your matters or contact us at